the IONA<sup>®</sup> test clinical-laboratories Technician
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the IONA<sup>®</sup> test clinical-laboratories technician
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Premaitha Clinical Service Laboratory

The IONA® test is available as a clinical service at the Premaitha Clinical Service Laboratory based in Manchester, UK. The Premaitha laboratory is registered with the Care Quality Commission (CQC) an independent regulator of health and social care in England. Quality is key at Premaitha and pregnant women can be confident they will receive their NIPT results from a regulated and trusted clinical laboratory.

• Test results are available in 3-5 working days from sample receipt in the laboratory.
• Premaitha Clinical Service Laboratory opening hours are Monday – Friday 9am – 5pm (UK time)
• All patient information provided will be held confidentially and may be used for auditing and quality control and data will be anonymised.
 
As samples are received at the Premaitha Clinical Service Laboratory they are subjected to a strict acceptance and rejection criteria and occasionally blood samples will be quarantined until the issues are resolved: 

• Samples must contain 10ml blood
• A signed consent form must be included with each sample
• Each sample must contain two unique sample identifiers such as patient ID, surname, forename, date of birth
• Gestational age must be 10 weeks or more
 
Contact details:
 
Premaitha Health Clinical Laboratory
Rutherford House
Manchester Science Park
Manchester
M15 6SE
UK
T: +44 (0) 161 667 6865
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
 
Premaitha Health complaints policy
 
At Premaitha we are committed to continually improving the development and supply of high quality diagnostic products and laboratory services, that benefit not only the individuals being investigated but also healthcare establishments that test them.
 
As part of this commitment, Premaitha has a complaints policy that allows us to investigate any incidents of complaint from a customer and put in place the appropriate corrective and preventative actions. Premaitha will communicate back to the customer in a timely manner the outcome of the investigation. 
 
If a healthcare or laboratory professional customer has need to complain about an incident, please get in touch via calling Premaitha on +44 (0) 161 667 8685 or email This email address is being protected from spambots. You need JavaScript enabled to view it. giving detail of the complaint and this will be investigated. All information in relation to a complaint will be treated as confidential.